Terms & Conditions
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any information that we collect about you is treated as strictly confidential. Any personal information received will only be used to fill your order. We may collect the following information from you:
Home, shipping and billing addresses
Credit card information
This information will ONLY be used by Lessons For Life International to process orders and enquiries.
We will not sell or redistribute your information to anyone. No personal details of any description will be given, loaned, or sold to any third party. The only exceptions to this policy are if we are ordered to comply by law, and to protect the safety, rights and properties of Lessons For Life International, our customers or others.
100% Safe & Secure Shopping
We use Stripe Payment and PayPal to process all our online payments.
You can make your payments either by VISACARD / MASTERCARD /AMEX / DISCOVER /JCB/ DINERS CLUB / DEBIT CARD , APPLE PAY, or PAYPAL.
We are pleased to accept International Money Transfers (wire). This is generally applicable to large orders. (wholesale/bulk orders). However this method of payment will delay the delivery of your products until funds are received. All funds need to be cleared prior to shipment.
SHIPPING RATES & INFO
We only offer weekday delivery service. We do not ship on weekends nor holidays.
FREE SHIPPING – WORLDWIDE
Our standard shipping is absolutely free to anywhere in the world.
FREE SHIPPING will be sent using standard air mail service. This can take up to 2-3 weeks of delivery time depending on your location.
INTERNATIONAL COURIER WORLWIDE – $20 FLAT FEE
If you would like a faster or urgent delivery service, we provide international courier service. Typical delivery time can vary between 3-7 working days. We charge a flat fee US$20 worldwide, regardless of quantity of purchase. You will be charged flat fee of $20 per shopping order. If you need international courier delivery, please choose this option in your shopping cart. Courier delivery fee is CHARGED and added to your total payable amount in your shopping cart.
We do not deliver products to address containing PO. Box. All Courier services require someone to accept and sign the parcel.
30-Day Money-Back Guarantee
PHYSICAL PRODUCTS (DVD-ROMS)
Before Shipment – We do not charge any cancellation fee if your order is cancelled before your product is dispatched.
After Shipment – We cannot cancel your order after it has been shipped. Only way to cancel your order is to return your product back to us. Refer to Shipment and Returns heading for details.
DIGITAL DOWNLOAD PRODUCTS
If you purchase a digital download product or digitally activated product, we are happy to cancel and refund your order in full within 30 days provided that you have not activated your software. If you activate your software, we will not be able to cancel nor refund your purchase order.
WARRANTY AGAINST DEFECTS
All products come with a 30-day Warranty. If the product is found to be faulty, return it, and we will replace it for FREE.
Our Satisfaction Guarantee
Although we do believe that Lessons For Life is the best language-learning software available, we realize that it may not be the ideal solution for everyone. For this reason, we offer an unconditional 30-Day Money-Back Guarantee for all physical merchandise (DVD-ROMS /CD-ROMS) purchased directly from us.
We offer 30-Day Money Back Guarantee for all digital download products or digitally activated products provided that you have not activated your software. If you activate your software, we will not be able to offer any refund.
Within 30 days of shipment of your order, you may return any physical product (DVD-ROM /CD-ROM) in new condition. Please note that you will need to first obtain a Return Merchandise Authorization (RMA) number by contacting us.
– Lessons For Life International will accept return products purchased directly from Lessons For Life www.lessonsforlife.net websites within 30 Days from the date of your purchase.
– The Lessons For Life return policy does NOT apply if the product is purchased from a Lessons For Life International authorized retailer. You must contact the retailer directly, and the return is governed by the retailer’s policies and terms.
– All materials must be intact and undamaged in order to receive the refund. Accordingly, you must return the CD-ROM/s or DVD-ROM, User-Guide, and the original packaging. Please include a copy of your invoice and the reason for your return, and wrap the package securely.
– Shipping costs, when applicable, will not be refunded. In addition, Lessons For Life International does not provide pre-paid shipping labels for return.
– Lessons For Life International subsidizes all shipping costs by US$20 in order to reduce the cost to its customers. Lessons For Life International will deduct US$20 to recover its shipping expenses. You will be refunded your full purchase fee less US$20.
– A Return Merchandise Authorization (RMA) number must be obtained prior to returning the product. To obtain an RMA number, please contact Lessons For Life International Customer Care Department. Contact Us
– Please allow 1-2 weeks for your return to be processed and documented in our database. We will notify you via e-mail of your refund once we have received and processed the returned item. All refunds issued will be in the amount of the product cost minus US$20. Additional Shipping and handling costs, or any additional surcharges for shipping, are non-refundable and non-exchangeable.
– Lessons For Life International is not responsible for return packages not received. In order to prevent lost packages, we strongly recommend that you choose a delivery service with insurance and/or tracking and delivery confirmation.
– You will be able to send your package to one of our addresses in USA or Australia.
All Lessons For Life products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, Lessons For Life International makes no representations or warranties, either express or implied, of any kind with respect to products sold on the lessonsforlife.net website. Except as expressly stated herein, Lessons For Life International expressly disclaims all warranties, express or implied of any kind with respect to products sold on this site including, but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Lessons For Life International arising from any product on the our website shall be the price of the product ordered. In no event shall Lessons For Life International, its director, officers, employees or other representatives be liable for special, indirect, consequential or punitive damages related to product sold.
Customer Care Hours
We are delighted to help you in any possible way. Our International Support Center is located in Melbourne, Australia. Our representatives are ready to assist you Monday through Friday, between the hours of 9 a.m. and 6 p.m. (Australian Eastern Standard Time). Please note that voice mails and e-mails received outside these hours will be answered the following business day in the order in which they were received.
Toll-Free U.S.: 866-999-3594
International Callers: 1-866-999-3594
Toll-Free U.S.: 866-999-3594 (press 1)
Toll-Free U.S.: 866-999-3594 (press 2)
Tel: + (61) 3 9305 1913